The Help Hub

Here is where you’ll find all the information you’ll need for your new rug! We have put together this comprehensive guide to give you the answers to all of your questions when it comes to your new The Rug Collective rug. From all of the information you’ll need on cleaning instructions and tips for your wipe clean rug, all of our frequently asked questions about shipping and your order as well as the treatments and chemicals used on your washable rug to make it pet and family friendly and easy to clean.

If you have any questions about the status of your order, shipping or taxes, you can find the answers here.

If you are wondering how to care for your rug or want to see some of our styling advice, you can head over to our blog.

For information regarding our Everklean coating used on every one of our rugs and what makes our rugs water-resistant and stain-resistant, visit this page.

To get more information on our Purissimo™ allergen control treatment and how this helps our rugs in keeping your family happy and healthy, head to this page. Purissimo™

If you have any questions that we haven’t answered, feel free to reach out to us here.